At Motor Parts Hub, we stand behind the quality of our products. We’re riders ourselves, and we know that getting the right part is crucial to your build. If you’re not completely satisfied with your purchase, our hassle-free returns and exchanges policy is here to make it right.

Our Policy At a Glance

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Non-Returnable Items: Certain items for hygiene and safety reasons (see list below).
  • Refund Method: Refunds will be issued to your original payment method.
  • Process: Follow the steps outlined below to initiate a return or exchange.

The Returns & Exchanges Process

Follow these simple steps to get your return or exchange started:

Step 1: Initiate Your Request

Within 15 days of receiving your order, contact our crew at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include the following information in your email:

  • Your full name
  • Your order number
  • The product name and SKU (if available)
  • The reason for the return or exchange
Email Template for Return/Exchange Request: Subject: Return/Exchange Request – Order #[Your Order Number] Hello Motor Parts Hub Crew, I would like to request a return/exchange for an item from my recent order. – Name: [Your Full Name] – Order Number: [Your Order Number] – Product: [Product Name, e.g., “V-Twin Exhaust Kit”] – Reason for Return/Exchange: [Please provide details] Please provide me with an RMA number and further instructions. Thank you, [Your Name]

Step 2: Package the Item

Once you have your RMA number, securely pack the item in its original packaging, including all parts, instructions, and documentation. Write the RMA number clearly on the outside of the box.

Step 3: Ship the Item Back

Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service as you are responsible for the item until it arrives at our facility.

Our Return Address:
Motor Parts Hub
Returns Department (RMA #: [Your Number])
3379 Happy Hollow Road
Oklahoma City, OK 73101, US

Step 4: Processing & Refund

Once we receive and inspect your returned item, we will process your request.

  • Refunds: For approved returns, your refund will be processed within 5-7 business days. The funds will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal). The time it takes for the refund to appear in your account will depend on your bank or card issuer’s processing times.
  • Exchanges: We will ship out the replacement item as soon as we process the return. Standard or free shipping will apply to the new shipment.

Non-Returnable Items

To ensure the safety and integrity of our products, the following items are final sale and cannot be returned or exchanged unless they arrive defective or damaged:

  • Bungs & Fittings: Due to their specific sizing and installation nature.
  • Electrical & Wiring Components: For safety and hygiene reasons, once opened.
  • Closeout Items: These are heavily discounted and are sold “as-is.”
  • Clothing & Riding Gear (if worn): For hygiene reasons, items like clothing must be unused and with original tags attached.
  • Books, Magazines, & DVDs: These can be easily duplicated and are therefore non-returnable once the seal is broken.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us immediately at [email protected] with photos of the product and its packaging. We will arrange for a replacement or return at no cost to you.

Note on Shipping Costs: Original shipping fees are non-refundable. For non-defective returns, the customer is responsible for the return shipping costs. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

We built this policy to be fair and straightforward because we’re committed to your satisfaction. We want you to get the right parts to Ride Hard and Build Smart.

Questions? Don’t hesitate to reach out to our crew: [email protected]

Ride hard. Build smart.
– The Crew at Motor Parts Hub