Hey riders, builders, and mechanics. At Motor Parts Hub, we’re all about keeping your projects moving and your bikes running. We know you’ve got questions, and we’ve got answers. Check out our FAQ below to get the lowdown on everything from shipping to returns. If you don’t find what you need, just shoot us an email at [email protected]. Ride hard, build smart.
Shipping & Delivery
How long will it take to get my order?
We process all orders within 1-2 business days. After that, delivery times depend on your chosen shipping method:
– Standard Shipping ($12.95): 10-15 business days via DHL or FedEx.
– Free Shipping (orders over $50): 15-25 business days via EMS.
Note: Delivery times are estimates and may be affected by customs processing.
Do you ship worldwide?
Yes, we ship globally! However, we currently cannot deliver to some remote locations and parts of Asia. You’ll be able to confirm eligibility at checkout.
What carriers do you use?
We partner with top carriers for reliability: DHL and FedEx for Standard Shipping, and EMS (Economy Mail Service) for Free Shipping.
Products & Parts
What kind of parts do you sell?
We specialize in high-quality fabrication parts and accessories for riders and builders. Our range includes Big Twin Harley-Davidson parts, exhaust systems, air intake and fuel systems, frame fabrication parts, gas tanks, bungs, fittings, and more. We also offer clothing, books, DVDs, and closeout deals.
Are your parts compatible with my bike?
Our products are designed for a wide range of motorcycles, with a strong focus on Big Twin Harley-Davidson models. Always check product descriptions for specific compatibility information. If you’re unsure, email us – we’re happy to help!
Returns & Refunds
What is your return policy?
We stand by our gear. If you’re not satisfied, you can return unused items in their original packaging within 15 days of delivery for a refund or exchange. Please note that shipping costs are non-refundable.
How do I start a return?
Email us at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return authorization if applicable.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use secure encryption technology to protect all your personal and payment information.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save your details for faster checkout, and access exclusive deals.
Contact & Support
How can I contact you?
We’re here to help. Reach out to us anytime at [email protected]. We’re riders and builders too, so we get it.
Where are you located?
Our warehouse and team are based in Oklahoma City, USA: 3379 Happy Hollow Road, OKLAHOMA CITY, US 73101.
Ride hard. Build smart. – The Crew at Motor Parts Hub